The agreement between you and ClinicalWriter Pro governing your access to and use of the Service. Please read carefully.
These Terms of Service (the “Terms”) form a binding agreement between you (“you” or “Customer”) and ClinicalWriter Pro LLC (“ClinicalWriter Pro,” “we,” “us,” or “our”) governing your access to and use of the ClinicalWriter Pro website, application, APIs, and related services (the “Service”). By creating an account, clicking “I agree,” or using the Service, you agree to these Terms and to our Privacy Policy.
You must be at least 18 years old and capable of forming a binding contract under applicable law. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to both you individually and the organization.
You agree to provide accurate registration information and to keep it current. You are responsible for safeguarding your password and for all activity on your account. Notify us immediately at structofy@gmail.com of any unauthorized use.
Plans. The Service is offered on Free, Starter, Pro, and Enterprise plans as described on our pricing page. Document quotas, features, and pricing are stated there and may change with notice.
Free trial. Paid plans include a 14-day free trial. If you do not cancel before the trial ends, your card will be charged for the selected plan.
Billing. Fees are charged in advance on a recurring basis (monthly or annual, as selected). All fees are in U.S. dollars and exclusive of taxes, which you are responsible for. Payments are processed by Stripe.
No refunds. Except where required by law, fees are non-refundable and unused portions are not credited or refunded.
Price changes. We may change subscription pricing prospectively with at least 30 days’ notice; changes take effect at your next renewal.
Cancellation. You may cancel at any time from your billing page. Cancellation takes effect at the end of the current billing period; you retain access until then.
Subject to these Terms, ClinicalWriter Pro grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal clinical and administrative purposes during your subscription term.
You may not, and may not permit any third party to: (a) sublicense, resell, or commercially exploit the Service; (b) reverse engineer, decompile, or attempt to extract source code; (c) interfere with or disrupt the Service or circumvent any usage limits; (d) use the Service to build a competing product or to train a machine-learning model; (e) misrepresent affiliation with ClinicalWriter Pro; or (f) use the Service in violation of law.
“Customer Content” means the prompts, source notes, files, templates, and outputs that you submit to or generate through the Service. As between you and ClinicalWriter Pro, you retain all rights to Customer Content.
You grant ClinicalWriter Pro a worldwide, royalty-free license to host, store, transmit, display, and process Customer Content solely to provide and improve the Service for you. We do not use Customer Content to train AI models, and we do not sell Customer Content. PHI within Customer Content is further governed by your BAA.
You represent and warrant that you have all rights necessary to submit Customer Content and that doing so does not violate any law, contract, or third-party right.
The Service uses large language models to generate document drafts. AI output can be inaccurate, incomplete, biased, or fabricated (“hallucinated”). You are solely responsible for reviewing, editing, and validating every output before relying on it for any clinical, regulatory, billing, or administrative purpose.
ClinicalWriter Pro does not assert ownership in the output of generative-AI processing. To the extent we have any rights in such output, we assign them to you upon generation, subject to these Terms.
ClinicalWriter Pro is willing to serve as a HIPAA Business Associate for customers who execute a Business Associate Agreement (“BAA”) with us. Without a current, signed BAA, you agree not to upload, paste, or otherwise transmit any Protected Health Information (“PHI”) into the Service. Where a BAA is in place, the BAA controls over any conflicting term in these Terms with respect to PHI.
You will not use the Service to:
The Service, including its software, templates, prompt engineering, branding, and documentation, is owned by ClinicalWriter Pro and protected by intellectual-property laws. No rights are granted to you except as expressly stated in these Terms. Feedback you provide may be used by ClinicalWriter Pro without restriction or compensation.
We may suspend or terminate your account immediately if you (a) materially breach these Terms, (b) fail to pay fees when due, (c) use the Service in a manner that creates legal or security risk for us or other users, or (d) engage in fraudulent or abusive activity. We will provide notice where reasonably possible.
You may terminate by cancelling your subscription. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including Sections 4 (Customer Content), 5 (AI output), 8 (IP), 10 (Disclaimer), 11 (Limitation), 12 (Indemnification), 14 (Dispute resolution), and 15 (General).
The Service is provided “as is” and “as available.” ClinicalWriter Pro disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising out of course of dealing or usage of trade. ClinicalWriter Pro does not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate, complete, or suitable for any clinical or regulatory purpose.
To the maximum extent permitted by law, ClinicalWriter Pro and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages. ClinicalWriter Pro’s aggregate liability under these Terms will not exceed the greater of (a) the fees you paid to ClinicalWriter Pro in the twelve (12) months before the event giving rise to liability or (b) one hundred U.S. dollars ($100). Nothing in these Terms limits liability that cannot be limited by applicable law.
You will defend, indemnify, and hold harmless ClinicalWriter Pro from and against any third-party claim arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your clinical or administrative decisions made in reliance on AI output, or (d) your breach of any representation, warranty, or covenant in these Terms.
The Service integrates with third-party providers (including Anthropic and Stripe). Your use of those providers’ services is also subject to their respective terms. ClinicalWriter Pro is not responsible for third-party services or content.
These Terms are governed by the laws of the State of Connecticut and the federal laws of the United States, without regard to conflict-of-laws principles. The state and federal courts located in Connecticut will have exclusive jurisdiction over any dispute that is not subject to arbitration or small-claims court, and the parties consent to personal jurisdiction and venue there.
Informal resolution. Before filing a claim, you agree to attempt to resolve the dispute by emailing structofy@gmail.com with a description of the issue. We will attempt in good faith to resolve any dispute within 30 days.
Changes to these Terms. We may update these Terms from time to time. Material changes will be communicated by email or by a prominent in-Service notice. Continued use after the effective date of changes constitutes acceptance.
Notices. Notices to you may be sent to the email associated with your account. Notices to ClinicalWriter Pro must be sent to structofy@gmail.com.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Severability; waiver. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision is not a waiver.
Entire agreement. These Terms, together with the Privacy Policy and any applicable Order Form or BAA, constitute the entire agreement between you and ClinicalWriter Pro regarding the Service and supersede any prior agreements.
Questions about these Terms?
ClinicalWriter Pro LLC
Connecticut, United States
Email: structofy@gmail.com